Service Delivery Policy

1. Digital Service Delivery

MyStreetMenu services are delivered electronically through:

• The MyStreetMenu website.
• Your MyStreetMenu account.
• Supported web browsers.
• Digital menu pages.
• Subscription-based software features.
• Other supported interfaces provided by MyStreetMenu.

No physical delivery address is required for a MyStreetMenu software subscription.

2. Subscription Activation

After a successful subscription payment:

• The payment is processed through our payment provider.
• Payment/subscription confirmation is received by MyStreetMenu.
• The applicable subscription is associated with your account.
• Eligible features are made available according to the selected plan.

Activation may take additional time if payment confirmation is delayed or a technical issue requires reconciliation.

3. Access to the Service

You can access your subscription through your MyStreetMenu account using supported devices and browsers.

You are responsible for maintaining:

• Internet connectivity.
• A supported device.
• A compatible browser.
• Correct account credentials.

4. What Is Included in Delivery?

Depending on your subscription plan, digital delivery may include access to features such as:

• Digital menu management.
• QR menu functionality.
• Menu item management.
• Customer-facing menu pages.
• Order management.
• Live order features.
• Promotions and offers.
• Business management features.
• Other plan-specific features.

The exact features available depend on the subscription plan displayed at the time of purchase.

5. Delivery Time

MyStreetMenu is a digital service.

Normally, eligible subscription access is made available after successful payment confirmation.

There is no physical shipping period.

If your payment is successful but your subscription has not been activated, please contact support.

6. Payment Pending or Delayed

Sometimes a payment provider may take additional time to confirm a transaction.

If your bank account has been debited but MyStreetMenu does not immediately show your subscription as active:

• Do not repeatedly submit the payment.
• Check your account after a short period.
• Keep your payment/transaction reference.
• Contact MyStreetMenu support if the subscription remains inactive.

7. Service Availability

We work to keep MyStreetMenu available and reliable. However, temporary interruptions may occur due to:

• Scheduled maintenance.
• Infrastructure problems.
• Internet outages.
• Third-party service failures.
• Security incidents.
• Emergency maintenance.
• Circumstances outside our reasonable control.

8. No Physical Shipping

MyStreetMenu does not normally deliver physical products. Therefore:

• No shipping fee is charged for the SaaS subscription.
• No courier delivery is required.
• No physical package is sent.
• No physical delivery address is required for subscription activation.

9. Service Problems

If you cannot access a service that should be available under your active subscription, contact our support team.

Please provide:

• Account email.
• Business name.
• Description of the problem.
• Relevant transaction/subscription ID where applicable.
• Screenshots or error details where useful.

10. Cancellation and Refunds

For information about cancelling a subscription or requesting a refund, please see our Cancellation & Refund Policy.

The applicable refund policy forms part of the information governing your purchase.

11. Contact Information

For service delivery or access issues: